How We Turned The Tables On Starbucks Union-Busters is a story that needs to spread across the country. What would you do in a meeting like this?
GOING OFF-SCRIPT
Over the next few hours they tried various tactics to try to sow doubt among us. They tried one of the arguments they’ve used frequently, which is that with a union we won’t be able to have baristas from other stores cover shifts at our store. In response, two people pointed to a New Jersey law that specifies that non-union workers can work in union settings.
Our Regional Manager kindly thought of those workers and wondered, “How would that affect their experience? How would they feel working in an environment where their salary is different?” One worker responded, “Well, I’d think that would just spark interest in them unionizing their store too.”
Clearly these managers were operating from a basic script; when we veered away from it, they unskillfully tried to return to it.
